Our commitment
Access is part of the experience
The Merchant’s House Trust wants as many people as possible to use this website with confidence, regardless of device, technology or access need.
The website has been designed with WCAG 2.2 Level AA principles in mind. Accessibility is an ongoing responsibility, and improvements will continue as content and services change.
Current features
What has been built in
Layouts reflow across phones, tablets and desktops and support enlarged text.
Skip links, visible focus and keyboard-operated navigation are included.
Semantic headings, landmarks, lists, links, buttons and labelled fields support assistive technology.
Reduced-motion preferences are respected and essential content does not rely on animation.
- Meaningful images have text alternatives; decorative images use empty alternatives.
- Forms identify errors and connect guidance to the relevant fields.
- Colour is not the only way important information is communicated.
- Plain-language visitor information is separated from the detailed physical access guide.
Known limitations
Where more work is needed
A full independent WCAG 2.2 AA audit with representative disabled users has not yet been completed. The Trust should complete this before launch and after material changes.
- The external map may be less accessible than the surrounding page; a text address and directions link are provided.
- External booking, donation and membership platforms are outside this site’s direct control.
- Some historic images may need richer descriptions when used for detailed research rather than general illustration.
Report a problem
Feedback and alternative formats
If something prevents you from using the website, please tell us the page, the task you were trying to complete, your device or assistive technology, and what happened.
We will aim to provide the information another way and investigate the barrier. Reasonable requests for information in an alternative format are welcome.
Visiting a historic building
Physical access is covered separately
The Grade II* listed house has steps, narrow spaces and historic surfaces. Practical details about entrances, stairs, seating, facilities and alternative ways to experience the collection are provided in the dedicated access guide.
Read the physical access guide