Access guide

Plan with confidence.

The Merchant’s House is a fragile historic building with physical constraints. This guide explains what to expect and how our team can help.

The essential point

The whole house is not step-free.

Uneven floors, thresholds, level changes, narrow doorframes and several staircases are part of the historic building.

Several staircases Uneven floors Narrow routes No visitor toilets Yes assistance dogs

The visitor route

This is a practical guide rather than a measured access survey. Contact the team for dimensions or a route discussion.

01
Arrival on the High Street
There is no dedicated visitor parking at the house. The entrance is on the north side of Marlborough High Street; allow time to travel from town-centre parking.
02
Entrance and ground-floor spaces
Expect thresholds, changes in floor level and narrow historic openings. Wheelchairs and mobility scooters may not fit every route.
03
Staircases and upper rooms
Several rooms are reached by shallow but uneven stairs. Step-free access to every room is not possible.
04
Lighting, sound and rest
Lighting varies and some rooms feel enclosed. Seating is available in selected areas; events can be busier and noisier than ordinary opening.
05
Communication and evacuation
Tell staff how best to communicate with you and about any evacuation support you may need.

Practical details

These details can materially affect whether the day works for you.

Toilets: There are no visitor toilets inside the property. Use nearby public facilities in Marlborough town centre.
Parking: There is no dedicated visitor parking. Check current Blue Badge and town-centre parking arrangements before travel.
Companions: Contact the team before travelling if you require a companion or carer so admission and the likely route can be discussed.
Assistance dogs: Assistance dogs are welcome.
Quieter visits: Ask about a quieter time if crowds, noise or a busy event environment may be difficult.
Alternative information: Staff and volunteers can repeat, simplify or adapt verbal information. Tell us what format works best.

Help us improve

Feedback from disabled visitors and companions helps the Trust make planning information more useful.